In its over 35 years of operation, NAPA has become a global leader in developing and scaling software, services, and data analysis for a safer, smarter, and more sustainable maritime industry. NAPA operates globally, with 210 employees in ten countries in Europe, Asia and the Americas. To date, NAPA has 420 user organizations for its design solutions, nearly 3,000 installations onboard vessels and a growing number of subscribers for its cloud-based fleet services.
Job Summary:
As a Customer Success Manager in the maritime cruise industry, you will play a crucial role in ensuring exceptional customer experiences and fostering long-term relationships with our clients. You will be responsible for managing customer satisfaction, identifying opportunities to enhance client engagement, and providing support to improve the overall experience. Working closely with cross-functional teams, including operations, sales, and marketing, you will act as a trusted advisor to our customers, guiding them throughout their journey with us to ensure maximum value from our cruise services.
Key Responsibilities:
Qualifications:
Preferred Skills:
Benefits:
If you are passionate about delivering exceptional customer service and have a deep understanding of the cruise industry, we encourage you to apply to become part of our dynamic team!
NAPA as an employer
Meaningful work
We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea by powering safer and greener vessels with our technology.
NAPA way of working
We are a self-managed organization. The core of our self-management philosophy is trust. We trust our employees to make the right decisions and take care of their personal growth. We provide several opportunities for that, and everyone can manage their own working time.
Enjoy working together
...is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We, as NAPArians, share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse family with a shared goal.
Read more about our values and culture: ;
Ready to get on board and join the NAPA crew?
We kindly ask You to send your application and CV to us as soon as possible as the position will be filled once a suitable candidate has been found.
For more information about the position, please contact Annettys Acosta by telephone: 954-330-2334 or by e-mail: annettys.acosta@napa.fi
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