Job Description

  Customer Success Manager
12+ Months W2 Contract
Remote (US)

Benefits You’ll Love: 

• NextDeavor offers health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment (NextDeavor boasts an impressive conversion rate of approximately 70%)!

Here’s how you’ll make an impact on the team:

• Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
• Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
• Build and grow product knowledge through enablement and cross-functional communication across the organization
• Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
• Be the go-to resource for our clients as a source of objective industry insight

Here’s what you’ll need to be successful in this role:

• Bachelor's degree
• 2 to 3 years of experience
• Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
• Experience with Salesforce or SaaS CRM platforms is a must
• Background in data review in platforms like Tableau or Looker is a plus!
• Excellent listening skills and strong sense of customer empathy and curiosity
• Strong written and verbal communication and comfort in presentation settings
• Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
• Enthusiasm and drive to work in startup environment
• Strong aptitude to get yourself up the curve on product knowledge and problem solving

Pay Range: 
$40.00 - $45.75/hour

Ready to make your mark? Take the leap and apply directly here: <> – your application is in good hands.

 

Job Tags

Permanent employment, Full time, Contract work, Remote job,

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