Job Description

Job Title: PC Technician

Reports to: IT Support Manager

We are seeking a PC Technician with 1-3 years’ experience installing, maintaining and repairing hardware/software as well as troubleshooting technical issues. Will provide onsite, hands-on technical expertise to receive, stage, and configure inventory.

Essential Duties and Responsibilities

• Inventory Management : Receive, stage, manage, and pre-configure hardware for client projects and internal use.
• Documentation : Maintain and update internal technical documentation for both the company and clients, including managing device images.
• Hardware Setup : Handle all hardware setups for clients and internal staff, including desktops, laptops, thin clients, BDR servers, phones, access points, and other peripherals.
• Onsite Delivery & Setup : Deliver and set up client workstations and peripheral devices at client locations.
• Warranty Repairs & Returns : Process warranty repairs with manufacturers, including making phone calls, following up, shipping, troubleshooting, and coordinating with onsite repair technicians.
• Shipping Management : Process both outbound and inbound shipping tasks, including creating shipping labels, scheduling pickups and courier deliveries, packing items securely, and dropping off packages at FedEx/UPS locations to ensure timely delivery. Account for shipping costs in tickets and ensure shipping supplies are well-stocked
• Ticket Management : Monitor and respond to service tickets in ConnectWise, ensuring tasks are completed on time.
• Team Support : Assist other teams as needed, such as handling service tickets or light project work.
• Workroom Organization : Ensure the workroom remains clean, organized, and clutter-free.
• Knowledge Growth : Continuously grow knowledge of support procedures, products, and services.
• Additional Duties : Perform other duties as assigned.

Must-Have Background and Skills

• Degree in related field, or equivalent experience
• Certification in A+, Net+ are a plus
• Hardware: PC hardware, Macs, printers, scanners, computer peripherals, mobile devices, servers
• Software: Windows PC OS, VMWare, and 3rd parties
• Ability to work independently utilizing MIS documented policies & procedures
• Demonstrated success with multi-tasking and prioritizing
• Experience working in a fast-paced, friendly, and team-oriented environment
• Excellent oral and written communication skills
• Strong organization skills and acute attention to detail
• Enjoys working with people to solve problems and learn new things
• Demonstrated success with multi-tasking and the ability to adapt to ever-changing environment while maintaining a clear focus on all priorities

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift, carry, push, and pull up to 75 lbs. on occasion
• Driving up to, but not limited to, 100 miles per day. Must have reliable vehicle and valid/clean driver’s license

Why Work With Us

• Competitive salary and commission structure
• Health, dental, and vision insurance
• Retirement savings plan
• Company-paid Life/AD&D
• Performance-based service metrics
• Paid holidays
• 16 days PTO first year, expanded plan afterwards
• Incentive Plan for Employee and Client Referrals
• Paid Certifications
• Complimentary gym membership within walking distance of our office
• Ongoing training and professional development opportunities
• Collaborative and dynamic work environment with best-in-class team members
• Opportunity for career advancement within an established company founded in 1995 that continues to grow
• Unparalleled company culture – go ahead and follow us on LinkedIn to see how we walk our talk and provide our associates a truly unique environment to Grow, Lead, Serve, and Do!

MIS Solutions is a leading Managed IT Services firm specializing in providing comprehensive technology solutions to businesses of all sizes. With a proven track record dating back to 1995 of excellence and a commitment to innovation, we help our clients streamline their IT operations, improve efficiency, and drive business growth. Join our dynamic team and be a part of a company that's shaping the future of IT services.

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